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Singapore / Distribution Distribution

Times Distribution

Customer Service Coordinator

Job Description

  • Deals directly with customers via telephone and email.
  • Respond to customer enquiries and process orders/returns promptly.
  • Assist the manager to resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
  • Record discrepancies accurately.
  • Keep records of customer interactions and transactions.
  • Ensure customer records are updated in the system.
  • Communicate and coordinate with internal departments.
  • Assist in credit issues and cheque collections.

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