Customer Service Coordinator

Deals directly with customers via telephone and email.
Respond to customer enquiries and process orders/returns promptly.
Assist the manager to resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
Record discrepancies accurately.
Keep records of customer interactions and transactions.
Ensure customer records are updated in the system.
Communicate and coordinate with internal departments.
Assist in credit issues and cheque collections.

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