Deals directly with customers via telephone and email.
Respond to customer enquiries and process orders/returns promptly.
Assist the manager to resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
Record discrepancies accurately.
Keep records of customer interactions and transactions.
Ensure customer records are updated in the system.
Communicate and coordinate with internal departments.